Last updated: 28 October 2026
CraftyDrifters Cornwall (“I”, “we”) runs this website. I’m the data controller for the personal information you give me. This policy explains what I collect, why, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
What I collect
- Order details: your name, email, phone number, billing and delivery address, and what you bought.
- Payment details: payments are handled by the payment provider you choose at checkout. I never see or store your full card number.
- Account details: if you create an account, your login details and order history.
- Messages: anything you send me by email or through the contact form.
- Website use: basic technical information such as your IP address, browser and pages visited, collected through cookies.
Why I use it
- To take payment, make and deliver your order, and handle returns and repairs (performing my contract with you).
- To reply to your questions.
- To send marketing emails, only if you’ve opted in. You can unsubscribe at any time.
- To keep the site secure, prevent fraud and meet my legal and tax obligations.
Who I share it with
Only the services needed to run the shop: my website host, payment providers, Royal Mail or other couriers for delivery, and email and analytics tools. I don’t sell your personal information.
How long I keep it
Order records are kept for six years for tax purposes. Other information is kept only as long as it’s needed.
Cookies
The site uses cookies to keep your basket and account working and, with your consent, to understand how the site is used.
Your rights
You can ask to see, correct or delete the information I hold about you, object to or restrict how I use it, and ask for a copy to take elsewhere. Email shop@craftydrifters.co.uk. If you’re unhappy with how I’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Contact
CraftyDrifters Cornwall, 12 Ashley Close, Penwithick, Cornwall, PL26 8UB, United Kingdom. Email shop@craftydrifters.co.uk.